Quick answers to common questions about licensing, activation, and your subscription.
Open the customer portal and sign in with the email you used at checkout. From there you can deactivate old devices to free up an activation slot, then activate on your new machine.
Your subscription includes activations for two devices. If you need to switch machines, deactivate one from the customer portal first.
Your license key was emailed to you after purchase. You can also find it in the customer portal. If you can't locate it, email support@multicamtoolbox.com and we'll help.
This means all your activation slots are in use. Go to the customer portal to deactivate a device you're no longer using, then try activating again.
You can cancel anytime from the customer portal. Your access continues until the end of the current billing period.
Sign in to the customer portal to update your card or switch payment methods.
Only briefly. The plugin checks your license once every 24 hours. After that, it works fully offline until the next check.
Our Discord is the fastest way to reach us — the community and the team answer there well before email. Ask questions in #help, report problems in #bug-reports, and suggest ideas in #feature-requests. Prefer email? You can still reach us at support@multicamtoolbox.com.
Drop into Discord for the quickest answer, or email support@multicamtoolbox.com and we'll get back to you as soon as we can.